Events
Here we keep you up to date with upcoming public GRIST events both online webinars and face-to-face appearances.
We look forward to seeing you soon!
Customer Conversations Masterclasses
Over the course of two dynamic sessions, the GRIST team will arm you with the foundational skills and strategies to help you excel in your interactions with customers.
Attendees will come away with an understanding of GRIST's successfully proven micro-behavioural conversation framework and how to best use it to enhance their conversations and those of their teams; self-expression and flexibility included!
Join us as the GRIST team empowers you to create lasting connections and drive unparalleled customer satisfaction.
Session 1: Structuring Standout Customer Conversations
Time1:30 PM - 3:00 PM
In this session we will dive into the art of conversation design. Discover the structure of impactful sales and service calls, explore ideal behaviours for exceptional customer outcomes, and learn how to select and tailor 'signature' behaviours that embody your organisation's unique brand and values. Transform every call into a memorable customer experience that sets you apart.
Session 2: Embedding Excellence in Customer Conversations
Time1:30 PM - 3:00 PM
This session will help you take the lead in elevating your team's customer interactions. Building on the foundation of signature behaviours, focusing on practical strategies for leaders to coach and develop their teams. Learn how to effectively implement and consistently apply these behaviours across your organisation, ensuring a uniformly excellent customer experience that resonates with your brand's promise.
Join us as the GRIST team empowers you to create lasting connections and drive unparalleled customer satisfaction.
Both Sessions
Members $100 • Non Members $200
One Session
Members $55 • Non Members $110
Adapting to the future skills challenge
July 11th, 2024 - 2pm (AEST)
During this presentation Peter Grist will discuss the national and global trends that are driving an ever-increasing skills gap and changes in the type of interactions contact centres will handle in the future.
He’ll also explore the imperative to retrain and retain employees at an unprecedented rate and the changes contact centres will need to make to transform the way they develop their people.
Peter is fascinated by behaviour and what needs to be done to change it. A desire to understand why individuals and teams behave the way they do inside organisations and a passion for making a difference to the lives of people he works with has kept him with GRIST for over 20 years.
He believes that conversations are the lifeblood of organisations and that developing people leads to a sustainable point of differentiation for businesses. Peter and the team at GRIST work with many of Australia’s largest customer focused organisations helping them to understand and embed the behaviours required to be successful in the future
Join Peter as we look Beyond Today 🚀🔮